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Operating System Issues / Windows 7 Activation Bug
« Last post by KamAnino on August 07, 2019, 06:10:48 PM »
You can right click on your start button in XP, go to properties, and set the layout there to look like 98.  Then you can right click on My Computer, go to properties, click advanced tab, then performance.  Turn everything off, that w/ill give you the regular start button.
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Desktops / Windows black screen on boot
« Last post by KamAnino on August 07, 2019, 11:16:07 AM »
I have NOD32 as well, and I actually didnt install it for about a week and it had done the BSOD prior to AV install. I will try some of the tools suggested and maybe next time it happens I can give you guys more information. Thanks again
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Operating System Issues / Re: BIOS Password detection script
« Last post by bytespeedhelpdesk on March 01, 2019, 02:35:22 PM »
I do not believe there is any software to detect if a BIOS password has been set. The best way to check would be to boot into the BIOS of that machine to see if you are prompted from a password. Depending on the machine it should be F2 or Delete to enter into the BIOS on the machine. If you have any other questions feel free to email or call us at:
helpdesk@bytespeed.com
877-553-0777

-Steven
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Operating System Issues / BIOS Password detection script
« Last post by tlerner@eglinfcu.org on March 01, 2019, 01:54:27 PM »
Is there a way to detect via software (WMI, SNMP, ByteSpeed utility) to detect if the BIOS password has been set?
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ByteSpeed Computer Discussion / Intel Optane Update
« Last post by bytespeedhelpdesk on February 26, 2019, 10:08:01 AM »
Updating the Optane driver

Go to the device manager and right click on Intel Storage Controler and select update driver.


Select Search Automatically for updated driver software


This will pull the driver from Windows update.
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The Office Deployment Tool is a free download from the Microsoft Download Center. We recommend that you always download and use the most current version of the ODT.
After you download the Office Deployment Tool, double-click on the officedeploymenttool executable (.exe) file to extract the ODT files. When you are finished, you should have several files: setup.exe and some sample configuration.xml files.
We have made an XML file for you to modify that you will be able to use and edit. The only lines you will need to edit will be the Product key (PIDkey) if you have it

Office Deployment Toolkit Download: ODT
XML file: XML

If you have the product key you will be able to enter it in the PIDKEY,
Replace #####-#####-#####-#####-##### with your MAK client activation key
Once that is done save the .xml file within the folder that contains the setup.exe.

Follow the instructions below:
1.   Right click and run the office deployment toolkit (ODT) as an admin, it will ask you where you want to store it, you can install it any location you would like but we just made a folder on the desktop called office
2.   Once installed it will install four files, three example xml files and an application called setup. The XML file that you downloaded and edited is named “configuration”, and you will just need to copy that into the office folder
3.   Once that is in that folder you will need to open the command prompt and navigate to that folder
4.   Once in command prompt, type:
a.    cd /d *copy the file path here, it should look something like C:\desktop\office*
b.   Once in that folder, to install office run setup.exe /configure configuration.xml and hit enter
5.   An office installer should pop up and install office for you

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Portables (Laptops, Netbooks, etc.) / Re: Issue with Laptop W2 keyboard
« Last post by bytespeedhelpdesk on November 07, 2018, 08:21:12 AM »
I'm sorry to hear about your keyboard! Could I have you email us at helpdesk@bytespeed.com with the ByteSpeed number off your laptop (ex. 2018-11-1234) and we can troubleshoot this issue some more. Thank you!
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Portables (Laptops, Netbooks, etc.) / Issue with Laptop W2 keyboard
« Last post by JennyPitts on November 06, 2018, 05:34:41 PM »
the keyboard on the W2 laptop is acting weird. It will work perfectly for about 5 minutes and then it will not let you type. It acts like the alt key or function key is stuck.
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ByteSpeed Computer Discussion / Intel SSD Firmware Update
« Last post by dmathison on August 31, 2018, 03:40:53 PM »
If you need to update the firmware on your Intel 540S SSD, please follow these instructions.

Symptoms of out of date firmware: BSOD, SSD not detected, Unable to image drive, sits at Windows loading screen but does not boot in to OS.

System Preparation :
• As a precaution, perform a backup of all your data to ensure no data is lost during the firmware update process
• Do not unplug power at any time during the firmware update
• Use only native SATA ports to perform upgrade. Do NOT use third party controllers
• Notebook users, please use AC power to prevent any power loss during firmware upgrade

1. Download the Intel SSD Firmware Update tool from our NextCloud site
https://support.bytespeed.com/index.php/s/CZ3ytCaigc5r6jL

2. Extract the .zip to gain access to all the files needed.
3. Follow the User Guide PDF that Intel includes in this folder to create a bootable USB. You can use any ISO to USB utility such as Rufus. *If you decide to use Rufus, please make sure to write the ISO to the drive in DD mode instead of Rufus recommended ISO mode*
RUFUS tool with instructions: https://support.bytespeed.com/index.php/s/A8QKWHjT5SNI6R3

4. Once you create the flash drive, plug it in to the affected machine and boot to it. It should boot to a Linux GUI, then press enter on the first boot option it gives you. Once that boots, you should be at a screen where you can select your SSD and update the firmware.

*This firmware update tool works on multiple different Intel SSD models. The Release Notes explain which ones this works on, but primarily we have noticed it fixing 540S issues.*
If you have any questions or concerns please contact Bytespeed at helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com
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Portables (Laptops, Netbooks, etc.) / Re: pegatron sp15 driver request
« Last post by dmathison on March 28, 2018, 11:51:09 AM »
Hello,

The two drivers you will need to download is the Intel Control Center and the Intel Always Aware. Our download page seems to be missing those two for some reason, so I will provide links below to our NextCloud site so you can download those drivers. These links will expire one week from today.

Intel Always Aware:
https://support.bytespeed.com/index.php/s/K03IkU30majaAn1

Intel Control Center:
https://support.bytespeed.com/index.php/s/dViOXu87DD9Mvkf

If you have any questions or concerns please contact Bytespeed at helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com

Thanks,

Danny Mathison
Helpdesk Technician
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