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Portables (Laptops, Netbooks, etc.) / Re: pegatron sp15 driver request
« Last post by dmathison on March 28, 2018, 11:51:09 AM »
Hello,

The two drivers you will need to download is the Intel Control Center and the Intel Always Aware. Our download page seems to be missing those two for some reason, so I will provide links below to our NextCloud site so you can download those drivers. These links will expire one week from today.

Intel Always Aware:
https://support.bytespeed.com/index.php/s/K03IkU30majaAn1

Intel Control Center:
https://support.bytespeed.com/index.php/s/dViOXu87DD9Mvkf

If you have any questions or concerns please contact Bytespeed at helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com

Thanks,

Danny Mathison
Helpdesk Technician
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Portables (Laptops, Netbooks, etc.) / pegatron sp15 driver request
« Last post by diamagic on March 28, 2018, 10:51:47 AM »
hello, i have install windows 7 x64, but missing accelerometer driver and hotkey driver, in your site not is present.
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Portables (Laptops, Netbooks, etc.) / Re: Red X over battery - SP15 Laptop
« Last post by dmathison on January 16, 2018, 08:14:38 AM »
Good morning,

So this is the second battery in the same machine to have this problem? These are older machines and laptop batteries do go bad after time, but if you put a new battery in this machine recently and it is still having this problem there is a chance something else is going on. We can certainly have it sent in for testing if you would like. If you would like to go that route, please contact one of us in Helpdesk by either email (helpdesk@bytespeed.com), calling in using the 877-553-0777 number, or start a LiveChat with us at Bytespeed.com and then we can set up a ticket. Please note that there will be charges involved with sending in an out of warranty laptop.

Thanks,

Danny Mathison

Helpdesk Technician

ByteSpeed, LLC

Partners for Education
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Portables (Laptops, Netbooks, etc.) / Red X over battery - SP15 Laptop
« Last post by kinhchua1990 on January 16, 2018, 02:58:26 AM »
I have a SP15 Laptop that has a red X over the battery icon in Windows.  It tells me to consider replacing my battery.  I have followed the procedure for flashing the ROM for charging problems, with no change.  This is the second battery that has done this.  Should I replace the battery again, or should it be sent in for testing?
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Portables (Laptops, Netbooks, etc.) / Re: M331 Screen Replacement
« Last post by jasonsmith01234 on January 01, 2018, 08:59:06 AM »
Thanks
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Portables (Laptops, Netbooks, etc.) / Re: Laptop B14 Battery Replacement
« Last post by Chris Polley on November 27, 2017, 08:09:48 AM »
Hello Dawn, sorry for the late response. Please contact our helpdesk at 888-658-0715 to discuss this procedure.  Thank you!
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Portables (Laptops, Netbooks, etc.) / Laptop B14 Battery Replacement
« Last post by dawn.lewis on November 06, 2017, 07:43:37 AM »
How do I replace the battery in a Laptop B14?
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ByteSpeed Computer Discussion / Re: Kingston Firmware Update
« Last post by Chris Polley on October 31, 2017, 01:48:09 PM »
We have 50 H110I systems all at the suggested SSD firmware level (AFM001B) and still periodically see issues with the drives not showing up in CMOS until a full power off. Any ideas?
Sorry for the late response on this...   Our notification did not work properly on this post.
I'll have someone from the helpdesk reach out ASAP.
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ByteSpeed Computer Discussion / Re: Kingston Firmware Update
« Last post by 66cat389 on September 08, 2017, 11:24:49 AM »
We have 50 H110I systems all at the suggested SSD firmware level (AFM001B) and still periodically see issues with the drives not showing up in CMOS until a full power off. Any ideas?
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Portables (Laptops, Netbooks, etc.) / Re: BIOS Password Removal
« Last post by dbitzan on April 19, 2017, 11:06:11 AM »
Hi Jimmy,

We will need some more info on the netbooks, including the serial numbers on the affected units. If you could email us at helpdesk@bytespeed.com or call in at 877-553-0777 and ask for tech support we can help get this taken care of.
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