ByteSpeed Support Forum

Technical Support => Portables (Laptops, Netbooks, etc.) => Topic started by: hooverw on February 28, 2012, 09:46:52 AM

Title: Red X over battery - SP15 Laptop
Post by: hooverw on February 28, 2012, 09:46:52 AM
I have a SP15 Laptop that has a red X over the battery icon in Windows.  It tells me to consider replacing my battery.  I have followed the procedure for flashing the ROM for charging problems, with no change.  This is the second battery that has done this.  Should I replace the battery again, or should it be sent in for testing?
Title: Re: Red X over battery - SP15 Laptop
Post by: RSchuttloffel on February 28, 2012, 09:51:28 AM
Thanks for posting in our forum, it sounds like the battery may be going bad in that laptop. Sense this is the second battery that this system has gone through, we better get that one back to our help desk. If you could please email us at helpdesk@bytespeed.com and let us know what your Bytespeed serial number is and where you would like it shipped back to, we will then get you a UPS mailing to send it in.