Comprehensive Care

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Portables (Laptops, Netbooks, etc.) / LAPTOP B14
« Last post by marioc1132 on March 28, 2014, 02:01:46 PM »
How to replace the keyboard.
Desktops / Re: Multimedia Video Controller Driver Missing
« Last post by Chris Polley on February 10, 2014, 10:22:19 AM »
The latest video driver for the TY board and 32 bit Windows 7 is located here:

Let us know if you have any further issues.
Desktops / Multimedia Video Controller Driver Missing
« Last post by RBoland on February 10, 2014, 09:54:31 AM »
I'm having trouble finding the Multimedia Video Controller driver.

Model : D41TY
OS: Windows 7 32-bit
Desktops / Installing the VESA mount on an AIO 770
« Last post by tpattengale on January 31, 2014, 01:55:20 PM »
To install the VESA mount on the AIO 770 just follow these easy steps. If you have any questions or concerns please feel free to call tech support at our toll free number 877-553-0777.

1. Begin by removing the two screws on the bottom of the AIO unit and then slide the back panel off.

2. Next remove the two screws shown in the picture and slide the small black plastic piece out.

3. Next remove the three screws securing the stand to the unit and slide the stand off and out of the unit.

4. Next place the VESA adapter bracket over the CPU cooling fan as shown in the picture. Then take the two black screws that came with the bracket and screw them into the top two holes on the adapter. Following that take the four large silver screws and screw them into the center of the bracket as shown in the picture.

5. Next take the plastic piece you removed from under the stand earlier and put it back into place and secure it with two of the small silver screws.

6. Flip over the back panel you removed earlier. Place the small plastic piece as shown in the picture and secure it with the two remaining small silver screws. Then remove the 4 rubber stoppers from the back of the panel.

7. Finally replace the back panel of the machine and your AIO 770 will be ready to mount.
Servers / Re: Server Noise
« Last post by Chris Polley on December 06, 2013, 12:56:12 PM »
It sounds like Bill answered the questions on this post.  Please let us know if you have any further questions.

Servers / Server Noise
« Last post by dleisher on December 03, 2013, 06:51:39 PM »
I have two P4-2600CP servers, one in different buildings.  Due to renovations at one building, I moved the one server to another room.  This server is making a loud, consistent noise I believe to be coming from the power supplies.  Normally, you'll hear this noise for a while once the server is started then it goes away after a few minutes.  On this one, the noise is not going away.

I've tried taking out each power supply to see if it's just one doing this but appears to be both.

Is this normal or an indication that something is wrong.  The other server doesn't do this.

Also, are the power supplies hot swappable or does the server need to be shutdown prior to removing them?  I might try swapping one power supply with the other server.

Portables (Laptops, Netbooks, etc.) / E240 keyboard removal
« Last post by tlesmeister on November 06, 2013, 02:30:12 PM »
Start by removing the screw labeled K/B on the bottom of the unit in the first picture.

Next, you’ll need to remove the keyboard by pressing in the six tabs shown in the second picture while carefully pulling up on the keyboard – be extra careful not to pull off any keys.

In the third picture, you’ll see where the ribbon cable plugs into the motherboard. The clip that holds the ribbon in place will pivot upward to roughly a 90 degree angle – also be careful not to break this clip off. The cable circled in white is for the touchpad and that clip functions the same way as the clip for the keyboard.

If you require assistance, please call our helpdesk at (877)553-0777 or email us at
Portables (Laptops, Netbooks, etc.) / U100 Screen replacement
« Last post by KFritz on October 29, 2013, 11:23:54 AM »

Remove the rubber feet to get access to the screws. *Note when removing the B panel place your fingers in the inner part of the panel (Fig. 2) and pull slowly, there will be some force due to the tape that is under the panel.

Fig. 2

Remove the two bottom screws.

Remove the tape and and slide out the ribbon cable. (Repeat steps backward to re-assemble)
Portables (Laptops, Netbooks, etc.) / Removing the LCD on the SP15/SP15R
« Last post by tpattengale on September 06, 2013, 10:31:52 AM »
To replace the LCD on the SP15/SP15R laptop you will first need to remove the LCD bezel. You will have to remove the 8 screw covers and screws show in the picture.

Then starting in the top left corner lift up the bezel as seen in the following picture and work your way clockwise until the bezel is removed.

Next you will have to remove the screws on the left hinge as seen in the picture. Then remove the same screws for the right hinge.

After you have removed the screws from both hinges pull the LCD forward so it comes away from the top panel and then remove the 4 screws marked in the picture. Repeat this process for the other side of the LCD.

After all screws are removed the LCD remove the cable by first by removing the yellow tape on the cable and lifting up the clear tape. Then lift up the silver cable and pull away from the connector.

To put in the new LCD just follow these steps in reverse order.
Desktops / Replacing the 1290B PSU
« Last post by tpattengale on September 04, 2013, 10:49:41 AM »
The replacement PSU for the 1290B Evercase will be slightly different from the original. It will be smaller and have different fan placement. It will also come with a bracket that will need to be attached to the end of it so it will be able to fit into this case. Below is a picture of what the replacement PSU with attached bracket should look like.

Next you will want to place it into the case like so.

Then pressing down on the PSU slide it towards the back of the case until the bracket is flush against it.

The last step is replacing the three screws. The final result should look like this.

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