Comprehensive Care

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Portables (Laptops, Netbooks, etc.) / M331 Screen Replacement
« Last post by dbitzan on September 20, 2016, 03:10:03 PM »
To replace the screen on an M331, first remove all of the screws circled in the picture below and remove the D panel (bottom panel)

Then, remove all of the cables with the square around them and all screws that are circled. You may bee to remove the hard drive to get the wireless antennas removed. After this, the screen should just come right off of the panel. Reverse the steps to replace the screen
Desktops / All-In-One 770 Hard Drive Replacement
« Last post by dbitzan on September 14, 2016, 08:50:07 AM »
To remove the hard drive from a 770, first remove the bottom 2 screws pictured here

Then slide the back cover up and pull it off and unplug the SATA and power connectors from the hard drive. Next, you will need to remove the 2 screws from the hard drive cage and slide the drive out, as pictured

You will then need to remove the 4 screws from the hard drive cage, the drive should now be out. Reverse these steps to replace the drive
Servers / Re: Exchange Server
« Last post by Chris Polley on May 16, 2016, 01:42:46 PM »
Hello Omar,

Please contact our server support at 888-658-0715 for assistance on this issue.

Servers / Exchange Server
« Last post by OmarHaney on May 16, 2016, 01:38:33 PM »
I get the following error text when I open Microsoft Exchange Server   

 “The action cannot be completed. The connection to the Microsoft Exchange Server is unavailable. Your network adapter does not have a default gateway” or “Your Microsoft Exchange Server is unavailable”. I looked around and found a few solutions, but nothing worked for me.
ByteSpeed Computer Discussion / Kingston KC300 Firmware Update
« Last post by dmathison on May 12, 2016, 01:30:59 PM »
If you need to update the firmware for your Kingston KC300 SSD start by downloading the .zip file from this link.
Once that is downloaded you can run the .exe file which will install the Kingston SSD software, and after that is completed launch the newly installed utility.
If you need a firmware update, your Kingston SSD Manager should look like this:

Run this update, it should only take a second or so. Once that is finished, your Kingston SSD Manager should now look like this:

 After update is complete you can either keep the software installed or uninstall the software. This applies to the KC300 60GB, 120GB, 240GB, and 480GB.
Portables (Laptops, Netbooks, etc.) / Re: SP15 Laptop not charging battery
« Last post by mycsisters on March 16, 2016, 06:49:06 PM »
I have a SP15R-uma that has the battery lite that blinks slowly and that is all. If I remove the battery and try to use it with just the adapter, it does not come on at all. Is this normal on this model. I was assuming a battery problem, but most notebooks will run without the battery installed.

Any thoughts?
Off-Topic Computer Discussion / Re: Cannot open e-mail folders
« Last post by jhoffart on February 29, 2016, 09:57:13 AM »
There are a couple of methods we can try to get that fixed:

Method 1:

Start->Start Search > then type the following -> "Outlook.exe /resetnavpane" without the quotes.
(Look for the space between outlook.exe and /)

Method 2:

Check if Outlook is in a compatibility mode:
1. Open My Computer>Local Disk C>Program Files>Microsoft Office>Office 14>Outlook.exe.
(If you are using a 64 bit machine, go to C:\Program Files x86\Microsoft Office>Office 14>Outlook.exe)

2. Right click on Outlook.exe and click on Properties and then click on Compatibility tab. Check if you have any check mark in any of the compatibility mode options. Make sure you also click on the option "change settings for all users" tab at the bottom of the same screen and look for similar check boxes in the window.

3. If you see any check boxes in the compatibility mode options, uncheck all the boxes and click onApply and OK.

4. Try to open outlook again
Method 3:

Try repairing Office. Check the link below.

Let me know what you find out.
Off-Topic Computer Discussion / Cannot open e-mail folders
« Last post by jeremyJJJ on February 28, 2016, 06:37:04 AM »
Hello! Help me to stop Outlook 2010 error message:
“Cannot open your default e-mail folders. The information store could not be opened.”
Thanks an advance.
Portables (Laptops, Netbooks, etc.) / Re: SP15 Laptop not charging battery
« Last post by mycsisters on January 20, 2016, 11:07:56 AM »
any one???
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